introduction
You will be able to access all areas of this Website without registering your details
with us.
We may revise these terms and conditions at any time by updating this posting. You
should check this Website from time to time to review the then current terms and
conditions, because they are binding on you. Certain provisions of these terms and
conditions may be superseded by expressly designated legal notices or terms located on
particular pages of this Website. If you do not wish to accept any new terms and
conditions after we have given notice, you should not continue to use this Website.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process.
We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch
the order the purchase contract will be made even if your payment has been processed
immediately, unless we have notified you that we do not accept your order or you have
cancelled your order.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom. .
(f) If the order for personalised products contains reference to any programme judge, host , artist or any matter or
person identified by the Licensor Fremantle Media Limited connected with The X Factor and The Apprentice
at its absolute discretion.
(g) If your order for personalised products contains content which is threatening,
defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to
incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous,
in breach of confidence, in breach of privacy or which may cause annoyance or
inconvenience.
(h) If we believe your order is for commercial or other non-domestic concerns.
Pricing
All prices include VAT (where applicable) at the current rates. We reserve the right to
express the price exclusive of VAT, but we shall show VAT separately and include it
in the total price.
Where we charge separately for packing, carriage and insurance and other relevant
charges, the appropriate rates are set out in our specified pricing structure shown
elsewhere on this Website.
Our prices are reviewed periodically and the next review will be on 01/06/2011.
Delivery
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If
any of the details you have given us in your delivery address are incorrect, we are not liable for any items which
have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to
deliver the Products directly to a friend, a relative, or to your place of work.
Delivery will be made as soon as possible and usually within 7 days of receipt of your order. Our normal working hours
are Monday to Friday 9am - 5.30pm. We only process and dispatch orders during these timescales. All delivery and
dispatch timescales quoted on the website do not include weekends.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept
liability for deliveries made outside this timescale. This also applies to products sent direct from our
manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed
deliveries
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be
covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no
liability to you unless you notify us by email at retropeg@googlemail.com of the problem within 40 days of the date
on which you ordered the Products.
The majority of our products are despatched 1st Class Royal Mail. If you have not received your items, you must
check with your local sorting office even if you have not received notification from your postman that they are
holding items for you.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail,
we reserve the right to charge an administrative fee up to 100 of the sales price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of
despatch before taking further action regarding an undelivered item.
Next Day Delivery
Next day delivery is available Monday to Friday, except bank holidays for products where stated.
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next
working day.
(e)Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later;
unfortunately we cannot give you a more specific delivery
time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if
they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot,
and leave you a card telling you how you can pick it up.
Next Day Delivery to Northern Ireland, Overseas UK addresses and Nothern Scotland will take up to 48 hours.
Please note:
we will not be held liable for any late deliveries if delays occur by
causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However,
this does not apply to certain items which we have made, personalised or customised specifically for you. It does not
apply to perishable goods, audio or video recordings or computer software which has been opened.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after
the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to retropeg@googlemail.comor by telephone (01843 835146) before we have dispatched the goods to you
or
Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and
exchange' section below.
Please note:
In order to provide a fast service some products are immediately sent for production. Please check your order
on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with the goods, simply return them
to us at any time
within 14 working days of receipt. If goods are returned within 7
working days of receipt we will issue a full refund including postage
and packaging, or an exchange. After 7 working days we will refund the
cost of the order minus the postage and packaging charge paid.
The costs of returning goods to us shall be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel
back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for
items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been
returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is
defective, we will happily refund the full
value of the item and your costs in returning it to us. You can contact
our Customer Service department for a freepost returns address.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very
individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have
a change of mind.
We regret that postage and packing costs for unwanted items cannot be
refunded after 7 working days from when the order was delivered.
Please note:
• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is
faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order
value and appropriate discount level.
This returns policy does not affect your statutory rights.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.
